Refund Policy

This Refund Policy applies to digital products sold through the ADA Audit landing site, including the Audit Report and Remediation Plan. Managed remediation or custom service engagements are not covered by this page and may be governed by a separate written agreement.

All purchases of ADA Audit digital deliverables are final and non-refundable once the purchased PDF or other digital deliverable has been generated, delivered, made available for download, or otherwise provided to the customer.

This rule exists because the products are digital, custom to the submitted site and order, and capable of being used, copied, stored, or relied upon immediately after delivery.

The sole exception to the no-refund rule is where the delivered PDF is materially blank, empty, corrupted, or unreadable due to ADA Audit's own delivery or generation error.

If that happens, you must contact support@adaaudit.io within 7 days of delivery and include enough information for ADA Audit to verify the issue.

ADA Audit may choose to cure the problem first by regenerating or re-delivering a working copy. If ADA Audit cannot provide a readable, non-empty deliverable within a reasonable time after confirming the defect, ADA Audit may issue a refund for the affected purchase.

ADA Audit may require reasonable evidence of the claimed defect, including screenshots, the affected order identifier, and a reasonable opportunity to troubleshoot delivery, browser, download, or PDF-reader issues before determining whether this exception applies.

• Change of mind after purchase.
• Buying the wrong product tier and deciding later that another tier would have been preferable.
• Failure to review, download, or use the deliverable after it was made available.
• Reports or plans containing issues, risks, or findings you did not expect.
• Disagreement with the number, severity, grouping, or prioritization of findings.
• Failure to implement recommendations, difficulty implementing them, or implementation cost.
• Business, technical, legal, SEO, conversion, or litigation outcomes after delivery.
• Inbox filtering, spam filtering, or customer-side download problems where ADA Audit can still re-deliver the file.
• Claims that a report or remediation plan did not achieve a specific legal, technical, or commercial result.

ADA Audit previews, reports, and remediation plans are informational deliverables only. They do not constitute legal advice, do not create an attorney-client relationship, and do not guarantee ADA compliance, WCAG conformance, accessibility certification, or immunity from complaints, demand letters, investigations, government action, or lawsuits.

Refunds are not available merely because a customer is dissatisfied with findings, disagrees with methodology, receives an unfavorable risk picture, or later faces legal or compliance issues.

ADA Audit may use automated testing, heuristics, AI-assisted analysis, third-party infrastructure, and user-submitted information in preparing deliverables. Variation in findings, prioritization, or wording does not by itself mean a deliverable was defective.

• Submit an accurate website URL and email address.
• Monitor the email account used for purchase and check spam or filtering folders.
• Promptly notify ADA Audit of a truly blank, empty, corrupted, or unreadable file.
• Maintain the technical ability to open standard PDF files and access emailed links.

If you believe there is a delivery problem, contact ADA Audit before initiating a chargeback or payment dispute. ADA Audit may deny refund requests or contest disputes where a deliverable was generated, delivered, made available, or successfully cured under this policy.

ADA Audit also reserves the right to deny claims or limit future purchases where it reasonably suspects abuse of the refund process, repeated duplicate purchases, fraudulent activity, or attempts to retain and use deliverables while reversing payment.

If ADA Audit has not yet generated or delivered the purchased digital file, ADA Audit may elect, in its discretion, to cancel the order and issue a refund or credit. Any such exception does not waive the general no-refund rule for delivered digital products.

Any managed remediation, custom implementation, bespoke consulting, or separately quoted work may be subject to its own statement of work, invoice terms, milestone terms, or separate refund/cancellation provisions.

This Refund Policy is intended to apply to the fullest extent permitted by law, but it does not waive or limit any non-waivable rights that cannot legally be disclaimed under applicable law.

Questions about this Refund Policy should be sent to support@adaaudit.io.